FAQ

Frequently asked questions

What are your Customer Service hours and phone number?


10 a.m. to 6 p.m. every day Phone: 786-916-6990




Where do I go to get parts?


Missing Parts: If you are missing parts from delivery, please contact our customer care center at 786-916-6990. An agent will need to confirm your request to be sure the correct part is ordered. For best results, please have your order number available when calling. Replacement Parts: If you are seeking to purchase replacement parts not covered under our service warranty, please contact our customer care center at 786-916-6990 so that we may check the availability and cost of the parts you seek to order. This may include drawer handles, cushion casings, and cushion cores or other attached parts.




Who do I call if I have a problem?


We have a Sales Support Staff ready to help you with your questions about our products and services. Please call 786-916-6990 or visit the contact section of our web site for further information.




Can I track my order?


Yes. You will need to have your order number ready when you call our Customer Care Center.




What are my shipping options?


Delivery is available, at an additional charge, for a majority of our furniture. For smaller items like decorative accents, Furniture2Go offers UPS Standard Ground Shipping




Will I be contacted regarding my delivery?


Yes. After your purchase has been made and confirmed, you will receive an order confirmation via e-mail. The order confirmation will include the items you have purchased, the amount paid, delivery date, shipping and billing addresses and a confirmation number. You will also receive a phone call prior to your delivery date confirming your delivery. If you need to change your delivery date please contact one of our Customer Service Representatives. They are available to take your call daily 10 a.m. to 6 p.m. Please remember to report all problems immediately so that we can correct the problem in a timely manner.




What if my merchandise is delivered damaged?


If there is a problem with your furniture during delivery, you can contact one of our Customer Service Representatives. They are available to take your call daily between 10 a.m. and 6 p.m. Please remember to report all problems immediately so that we can correct the problem in a timely manner.




Will you help me setup my furniture?


Yes. Most furniture is delivered from the truck to the inside of your home and is set up for you.




Will I be charged sales tax?


Applicable sales tax will be added during checkout for orders.




Can I pick up my furniture?


If you purchase in our showroom, customer pick up is available.




How do I get on your mailing list?


Please enter your email in the Subscribe section of our website.




Does Furniture2Go offer financing?


Yes. Apply for our Financing Program in-store. Once you are approved, you may use your line of credit to purchase any of our furniture items.




What forms of payment does Furniture2Go accept?


Furniture2Go accepts VISA, Master Card, American Express, Discover, cashiers checks, wire transfers, and cash. Credit financing is also available.




Is your site secure?


Yes! Security remains the primary concern of on-line consumers, and here at Furniture2Go we have taken the necessary steps in securing your online information. We have implemented secure connections on Account Information.




Will you sell my information?


No. The information that Furniture2Go collects will not be sold to a third party. Your information is used by Furniture2Go to better our site and make it more convenient for you, our valued customer.




Do you use cookies?


Yes. We use cookies to make our site convenient and not for solicitations.




What is your cancellation and return policy?


If you need to cancel an order, please contact one of our sales professionals at 786-916-6990 or contact us on this site.




How do I setup a return?


If you have found a problem with your furniture and would like to return it, please contact our sales professionals at 786-916-6990.




Does the color of the physical merchandise differ from what is on the site?


Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have questions about a particular color of an item, you may wish to email or call our Sales Support Staff at 786-916-6990 or via the Contact Us section of this site.





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Store Address:

1050 North Miami Beach Blvd.

North Miami Beach, FL 33162

Telephone:

786-916-6990

Fax:

786-654-2925

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